Written By: Athena Seay
A well-known hymn….” Westward leading, still proceeding, guide us to thy perfect light” talks about being guided by a certain light. Our customers are our north star here at Performance Point and delivering outstanding customer service is what guides us. During this season we reflect on what is truly important both professionally and personally.
Sam Galphin, President of Performance Point shares ….”What is truly important for Performance Point is that we are doing an exceptional job servicing our customers. My desire is for our customers to look back on their year and recognize that we were a big part of their success. When they succeed we succeed!”
The Covid-19 pandemic has impacted the supply chain for home builders, and that is especially highlighted during this time of year. With material shortages and production disruptions, builders are stressed. Performance Point strives extra hard to be a partner with our builders, to help them overcome this lack of capacity. “We may feel a little stretched right now to get to all of the scheduled homes, but we do, while other companies are falling far behind,” says Sam.
Personally, during this time of year, Sam focuses on the importance of family time and to reflect on another year gone by. “We try to live a financially and environmentally friendly lifestyle, values that glorify Christ”.
Performance Point also is intentional about giving back to the community. We tithe 10% of our profits to Habitat for Humanity. We also support Dream On 3, a charity that provides assistance to children that are sick in the hospital but can not have visitors because of Covid.
Professionally, Sam is thankful for the success of Performance Point! For example, the jobs completed this week compared to the same week in 2018 have increased over 230%!
Also, Sam is grateful for the employees and staff that work at Performance Point. “They are people that I enjoy and look forward to seeing and interacting with every day.”
And still proceeding, Performance Point is exploring ways to leverage technology to service our customers even more. “We’re going to have a year focusing on expanding our capacity to service our customers in new ways. I look forward to growing in the markets in which we currently participate by providing additional services to our customers.”