How Performance Point Keeps Their Employees Happy

How Performance Point Keeps Their Employees Happy 

Written By:  Athena Seay

We all know that the happier your employees are, the more successful your business will be, but how exactly is this achieved?  I had the opportunity to have a one on one with some of Performance Point’s team members Russell Brown, and Scott Forsyth who shared their thoughts on why they are happy, content, and even ecstatic!

Russell has been with the company for over 5 years.  As Operations Manager, Russell’s responsibilities are ever-changing and various.  “That’s ok, that is what is most enjoyable about my job experience here, it’s not the same year after year, the endless monotony of doing the same thing day in and day out. The atmosphere here allows us to be creative, it’s like entrepreneurship without the risk!  Where one person cannot do it by themselves someone else pitches-in and together we solve issues, we’re a team.”

Scott has grown from Field Inspector to Manager of Business Development in the 3 years he has been with Performance Point.  Scott’s strong work ethic and yearning to learn more are supported by the management team.  “I feel we have a safety net, not only from the owner Sam Galphin, but from the whole team.”

And that team is growing!!!  

 This collaborative environment at Performance Point has worked well with their customers too. “We are not afraid to challenge processes or how something is being done.  We look through the lens of how we can make this better for the customer experience,” says Russell.

Russell also appreciates that everyone is recognized for their achievements. Whether it’s a personal call from the owner or a write-up in the newsletter, success is noticed.  

Communication within the organization as well as to our customers is impressive”, says Russell.  “We have a line of communication that allows all of us to talk to each other for support.  Communicating with customers reflects a friendly, warm feel too”.

Both Russell and Scott appreciate the work-life balance at Performance Point. “Yes, while we give it our all during those working hours, nothing is rigid, we are not micro-managed, and that makes life at home happy and fulfilling,” says Scott.  Russell says, he is “challenged but since things are always changing he doesn’t get burned-out”.

So, being a happy employee at Performance Point means being challenged, having the opportunity to grow within the company, having a work-life balance, being surrounded by a supportive team that treats you like family….from the words of Confucius 

“Choose a job you love, and you will never have to work a day in your life”



Adventures in Tennessee

Written By:  John Jeppesen

Not many people know that Tennessee is the birthplace of the tow truck…or that Performance Point is now serving new customers in The Volunteer State. We earned our stripes here in North Carolina. It has been quite successful and DR Horton thought it would be a smart move to expand our business by partnering with them in other key markets in the Southeastern states. We agreed.

Sam Galphin, the Performance Point president, likes what has happened so far. “Nashville is our first expansion of this kind.  Performance Point started in Charlotte, Greenville, and Raleigh at the same time then won and lost some battles over the years.  Outside of those three markets we have traveled to or been brought in to several other expansion markets by a customer, like Memphis, Knoxville, and Richmond.”

Galphin continues: “Nashville is the first market we have just decided to go to because of the opportunity we see there.  It is easier to get started when you have a client base already established, but it is hard just to show up in a new market with no real resources or contacts.  Either way, we enjoy the challenge and learning opportunities afforded by new markets, we always end up bringing back into our other markets new things we learn.

This growth is in our single-family division. We also serve all of the Southeast and other states across the U.S. with our Multifamily Division. Long story short, we are committed to deliberate and strategic growth in the near term. That’s remarkable given the fact that the overall economy is anemic as a consequence of the coronavirus epidemic.

Like that old song says: “You ain’t seen nothin’ yet.” Right now there’s a continued growth trend in the markets we are currently in, but that’s not to say we wouldn’t go into another new market if asked to by our current customers or if other markets present some unique opportunity. We are particularly interested in any that tap into energy efficiency. That’s where the growth is coming from and a technology we actively promote.

We have not opened a branch office in Tennessee, though each of our eight employees lives in the markets they work in.  We provide them with company vehicles, company phones, and the equipment they need to work remotely. All of our “office” services are centralized with our local people informing the details of how those services are executed.

We provide Quality Inspections, code and compliance services such as Performance Reports, Code Compliance Testing (Blower Door and Duct Leakage Testing), HERS Ratings, and Air Sealing in the Tennessee markets. These are the core services our customers have come to expect from us. We strive to serve our customers in any way we can. We will do whatever it takes to provide extra value for our customers. We take our reputation in the industry very seriously…and it shows.

Moving into a new market always requires learning state and local building and code requirements. Though the Tennessee rules are similar, there are subtle differences. So, our Regional Managers “get into the corners” to find them. This is critically important as we work to forge relationships with our newfound customers.

Opportunity knocked, says Galphin. “We did see an unmet demand. Before we went into the market we liked the permit data and felt like central TN was the right move.  Right now central TN is in the process of adopting some of the toughest energy codes in the country.  We were able to get there at just the right time.  Our proven capacity, integrity, and capabilities shine in TN and set us apart from our competition to be a trustworthy trade partner for code enforcement and builders alike.”


So if you see a green and white Performance Point vehicle rolling onto a job site, you may not hear it. That’s because it’s likely to be hybrid or even totally electric powered. We “think green” and practice what we preach.